Shipping and Delivery Policy

Effective Date: 03/11/2020


At SHG Technologies Private Limited, we aim to deliver high-quality healthcare devices to our customers in a timely and reliable manner. This Shipping and Delivery Policy outlines how we handle the shipping and delivery of products purchased through our website.




1. Shipping Locations

We currently ship to the following regions:

  • Domestic Shipping (Within India): We deliver to all major cities and towns across India.
  • International Shipping: For orders outside India, please contact our customer service team at (080) 68874638 for availability and shipping costs.




2. Shipping Charges

- Domestic Shipping:

  • Shipping charges vary based on the destination and weight of the package. These charges will be calculated at checkout or provided by our customer service team.

- International Shipping:

  • Shipping charges vary based on the destination and weight of the package. These charges will be calculated at checkout or provided by our customer service team.




3. Delivery Timeframes

- Domestic Orders:

  • Estimated delivery time is 8-14 days from the date of dispatch.

- International Orders:

  • Estimated delivery time is 14-30 days from the date of dispatch, depending on the destination.

Note: Delivery times may vary due to unforeseen circumstances, such as weather conditions, holidays, or regional restrictions.




4. Order Processing

  • Orders are processed within 1-2 business days after the order is placed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is dispatched, you will receive a confirmation email with tracking details.




5. Shipping Partners

- We partner with reliable courier and logistics companies to ensure safe and timely delivery of your products. Our preferred shipping partners include:

  • Dtdc, Blue Dart, FedEx, etc.




6. Tracking Your Order

Once your order has been dispatched, you will receive an email or SMS with the tracking number and a link to track your package in real time. You can also track your order by visiting our website under the “Order Status” section.




7. Delivery Issues

- Undeliverable Packages:

  • If a package is returned to us due to an incorrect shipping address, absence of recipient, or refusal to accept the package, we will contact you to arrange redelivery. Any additional shipping charges will be the responsibility of the customer.

- Damaged or Lost Packages:

  • If your package arrives damaged or is lost during transit, please contact our customer service team immediately at (080) 68874638. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.




8. Custom Duties and Taxes (For International Orders)

For international orders, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees. Please check with your local customs office for more details.




9. Contact Us

If you have any questions or concerns regarding your order, please feel free to contact us:

  • Email: support@shgtechnologies.com
  • Phone: (080) 68874638
  • Address: SHG Technologies Private Limited, Unit No. 507, Brigade Rubix, Plot No. 20, HMT Main Road, Bangalore - 560 013