Effective Date: 03/11/2020
At SHG Technologies Private Limited, we strive to provide our customers with the highest quality healthcare devices and services. However, we understand that sometimes circumstances may arise where a product needs to be canceled or returned. Below is our policy for cancellations and refunds:
1. Cancellation Policy
- Order Cancellation by Customer:
- Orders can be canceled if the cancellation request is made before the order is shipped. To cancel an order, please contact our customer support team at (080) 68874638 with your order details.
- Once the order has been shipped, it cannot be canceled. However, you may still be eligible for a return or refund as per our return policy.
- Order Cancellation by SHG Technologies Private Limited:
- We reserve the right to cancel an order due to product unavailability, pricing errors, or any other unforeseen issues. In such cases, we will notify you via email or phone, and the full payment will be refunded to your original payment method.
2. Return Policy
- Eligibility for Returns:
- We accept returns only if the product is defective, damaged during shipping, or does not meet the specifications mentioned on our website.
- Returns must be initiated within 7 or 15 days of receiving the product.
- The product should be unused, in its original packaging, and accompanied by proof of purchase.
- How to Request a Return:
- To initiate a return, please contact our customer service at (080) 68874638 with the reason for the return and details of your order.
- After approval, we will provide instructions on how to send the product back to us.
3. Refund Policy
- Refund Processing:
- Once we receive and inspect the returned product, we will notify you about the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.
- Refund Amount:
- The refund amount will include the full cost of the product, minus any shipping charges (unless the return is due to a defective or incorrect product).
- Non-Refundable Items:
- Certain products may not be eligible for refunds due to their nature, such as consumables, hygiene products, or custom-made devices. These items will be clearly mentioned on the product page.
4. Shipping Costs for Returns
- Customer-Initiated Returns:
- For returns not due to our fault (e.g., you changed your mind or ordered the wrong product), the customer will be responsible for the return shipping costs.
- Defective or Incorrect Product Returns:
- If the product is defective or we sent you the wrong product, SHG Technologies Private Limited will bear the cost of return shipping.
5. Contact Us
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact us:
- Email: support@shgtechnologies.com
- Phone: (080) 68874638
- Address: SHG Technologies Private Limited, Unit No. 507, Brigade Rubix, Plot No. 20, HMT Main Road, Bangalore - 560 013
