Last updated: October 16, 2024
This privacy policy explains how we collect, use, and share your personal information when you use
our application. By using our application, you agree to this privacy policy and consent to our data
practices. Information collected is NOT shared with third parties for marketing.
What information do we collect?
We collect the following types of information from you when you use our application:
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Device information: We collect information about your device, such as the model, operating
system, unique device identifier, IP address, and language settings.
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Usage information: We collect statistics on usage, errors and crashes you encounter while
using our application.
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Location information: We collect information about your approximate or precise location,
based on your device settings and permissions. This information is collected only while using
the application and only when needed (for example for Emergency Assistance or providing
location based information requested by you). You can disable location services for our
application at any time in your device settings. Disabling this feature might mean that some
functionality may be degraded or not work at all.
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Contact information: We collect information that you provide to us when you register, when you contact us for support or feedback,
such as your name, email address, phone number, message content, emergency contact name, and emergency contact phone
number. By providing your user registration details, you agree to share this information with SHG Technologies
Private Limited without any objections or issues.
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Images acquired/taken by your SVG Device: We may collect with your consent, images
taken by your SVG device in order to help us support, analyze or improve the application.
- Face Data: If you use facial recognition features, we may collect and process facial data solely for authentication or app functionality. This data is stored securely on your device and is not shared with third parties.
- Face Store Mode: Users can store faces with associated names. This feature allows the app to recognize and announce stored faces in the "Things Around You" mode. Stored faces remain on the device and are not shared externally. Users can delete stored faces at any time.
How do we use your information?
We use your information for the following purposes:
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To provide and improve our application: We use your information to deliver the
functionality and performance of our application, to personalize your experience, to enhance
the security and reliability of our application, and to fix bugs and errors. We also use this
information to build new features and improve the utility of our application.
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To analyze and understand our users: We use your information to understand how our
users interact with our application, to measure the effectiveness of our application, to identify
trends and patterns, and to generate insights and reports.
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To communicate with you: We use your information to respond to your inquiries, requests,
or feedback, to send you notifications or updates about our application, and to inform you
about our products or services that may be of interest to you.
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To monitor usage and performance of your SVG device: We use your information to
understand, monitor, improve, enhance and fix issues with your SVG device.
- For Face Data: Used solely for authentication and recognition in "Things Around You" mode. Stored locally and deletable by the user.
How do we share your information?
We share your information with the following parties:
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Law enforcement: We share your information with law enforcement authorities if we are
required to do so by law or if we believe that such disclosure is necessary to protect our
rights or property, or the safety of ourselves or others.
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Donors/Donor Organizations: If your SVG device was given to you by a donor or donor
organization, then we will share your usage information with these donors and donor
organizations. NOTE: If you have purchased an SVG device directly from us, we will not
share this information with any other 3rd parties.
How do we protect your information?
We take measures to protect your information from unauthorized access, use, disclosure, alteration,
or destruction. However, no method of transmission or storage is completely secure, and we cannot
guarantee the absolute security of your information. You are responsible for maintaining the
confidentiality of your account credentials and for any activity that occurs under your account.
How do we respect your choices?
You have the following choices regarding your information:
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Access and update: You can access and update some of your information through the
settings menu in our application. If you want to access or update any other information that
we have about you, please contact us at support@shgtechnologies.com
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Opt-out: You can opt-out of receiving promotional emails from us by following the
unsubscribe link in the email.
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Delete: If you want to delete information that we have about you, please contact us at
support@shgtechnologies.com. Please note that deleting your information may affect the
functionality and performance of our application and might require that you stop using our
application and device. Users can delete stored face data directly within the app.
How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our data practices or
applicable laws. We will notify you of any material changes by posting a notice in our application or
by sending you an email. Your continued use of our application after such notice constitutes your
acceptance of the updated privacy policy.
How do you contact us?
If you have any questions or concerns about this privacy policy or our data practices, please contact
us at support@shgtechnologies.com.
